Payments & Delivery
Payments
Accepted Payment Method
Our primary payment method is Stripe, a secure and reliable payment processing platform. We accept all major credit and debit cards through Stripe, including Visa, MasterCard, American Express, and Discover.
Payment Processing
Upon placing an order, you will be directed to a secure payment page hosted by Stripe. Here, you will be required to enter your payment details. Once your payment information is submitted, Stripe will process the payment on our behalf. This process typically takes a few seconds, after which you will receive a confirmation of your payment.
Security
Stripe is PCI DSS (Payment Card Industry Data Security Standard) compliant and uses advanced security measures to ensure that your payment information is protected. Your card details are encrypted and securely transmitted to Stripe, and are never stored on our servers. This ensures the highest level of security and privacy for your transaction.
Payment Confirmation
After successful payment processing, you will receive an order confirmation email. This email will include details of your purchase, the amount charged, and a unique order number. Please retain this email for your records.
Failed Payments
In the event that your payment fails, you will be notified immediately. Common reasons for payment failure include insufficient funds, incorrect card details, or expired cards. If your payment is declined, please check your payment details and try again, or contact your card issuer for more information. You may also contact our customer support team for assistance.
Currency
All transactions are processed in GBP (Great British Pound). If you are making a purchase from outside the United Kingdom, your bank or card issuer may charge additional fees for currency conversion. Please check with your financial institution for details on any additional fees.
Billing Address
To ensure the security of your transaction, the billing address provided during checkout must match the address associated with your credit or debit card. If there are discrepancies, your payment may be declined.
Contact Us
For any questions or concerns regarding payments, please reach out to us at shop@revivnation.com. Our team is available to assist you and ensure a smooth and secure payment experience.
Delivery
Order Processing
Orders are typically processed and shipped within 2-3 business days using our selected postal service.
Standard Delivery Times
- Within United Kingdom: Standard delivery time is between 3 – 7 business days from the date of shipment.
- Outside United Kingdom: For international shipments, delivery may take up to 8 - 21 business days from the date of shipment.
Please note that delivery times may vary depending on your location, local postal services, and any unforeseen circumstances.
Customs Charges
For shipments outside the United Kingdom, your order may be subject to customs charges or import duties upon reaching your destination country. These charges are imposed by the customs authorities and are beyond our control.
Customer Responsibility
It's important to note that any customs charges or import duties incurred are the sole responsibility of the customer. We are not liable for these charges, and they will not be included in the total price displayed at checkout. Please familiarize yourself with your country's customs policies and regulations to avoid any unexpected fees.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.
Delivery Issues
If you encounter any issues with your delivery or have not received your order within the expected timeframe, please don't hesitate to contact our customer support team at shop@revivnation.com. We will do our best to assist you and resolve any delivery-related issues promptly.
Contact Us
If you have any questions or concerns regarding delivery, feel free to reach out to us at shop@revivnation.com. Our team is here to provide assistance and ensure a smooth delivery experience for you.