Refunds/Returns Policy

At RevivNation, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied, we offer a straightforward return policy in accordance with UK consumer protection guidelines.

15-Day Return Policy

You have 15 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as when you received it—unopened and unused. You will also need to provide the receipt or proof of purchase. The customer is responsible for return shipping costs.

How to Initiate a Return

To start a return, please contact us at [shop@revivnation.com]. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at [shop@revivnation.com].

Holiday Return Policy

To offer you extra peace of mind during the holiday season, we extend our return window. Purchases made between November 1 and December 25 are eligible for a refund until January 15 of the following year. Items must be in new, unused condition. Please follow the standard return process as described above.

Return Shipping

We do not provide pre-paid shipping labels. The customer is responsible for any return shipping costs. We recommend using a trackable carrier to ensure your return reaches us.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at [shop@revivnation.com] if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right by offering a replacement for any damaged item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that shipping costs are non-refundable. It may take some time for your bank or credit card company to process and post the refund.

Thank you for shopping with RevivNation. We appreciate your business and aim to provide you with the best customer service experience.

Should you have any additional questions or require further assistance, please do not hesitate to reach out to us at shop@revivnation.com.